FAQs

Yes. Cameras can be relocated or re-angled as your layout changes. We can help you plan adjustments without losing coverage in key areas.  

If your provider changes routers or network settings, we can reconfigure the system so everything connects correctly. It’s a quick process, but it's important to keep things running.

Yes, many businesses use footage to review workflow, safety practices, and training needs. Cameras create accountability and help improve operations over time.

Yes. Dust, fingerprints, and outdoor buildup can block the lens and blur images. A quick wipe with a soft cloth can make a big difference in picture clarity.  

They can work well for smaller setups or spaces where wiring is difficult. However, wired systems usually provide stronger connections and less interference for large or complex properties.

We base placement on your daily operations, lighting, and points of risk. Common spots include entrances, exits, cash-handling areas, and parking zones. Every camera has a reason to be where it’s placed.

We troubleshoot to find the issue, whether it’s power, wiring, or a software setting. If needed, we can repair or replace the unit quickly to keep your system running as it should.

Yes. Once everything is set up, we walk you through how to use the software, check footage, and manage alerts. The goal is for your team to feel confident using it right away.

Cameras should be cleaned and checked for focus a few times a year. Software updates and connection checks keep the system running reliably. We offer support to handle those details for you.

Yes. We design systems with future growth in mind. You can add cameras, upgrade storage, or connect additional buildings later without replacing the entire setup.

Smaller jobs may take a day, while larger sites can take several. The timeline depends on how many cameras you need and how complex the wiring is. We always plan around your business hours to avoid disruption.

Yes. Many systems can send push notifications, text messages, or emails when motion is detected or if a camera goes offline. These alerts help you respond faster to unusual activity.

Permits usually aren’t required, but local building codes can vary. We always recommend checking with property management or city offices before installation.

We handle placement planning, wiring, setup, and system testing. Once installed, we show you how to use it and make sure every camera works correctly before wrapping up.

That depends on the purpose. Visible cameras can deter theft, while discreet ones are better for monitoring internal operations. We’ll help you choose the right balance for your environment.

Some insurers offer lower premiums for properties with verified security systems. Cameras also provide valuable evidence in case of accidents or claims, which can prevent costly disputes.

If your system includes an uninterruptible power supply, it will keep recording for a limited time. Otherwise, the cameras will resume once power is restored. We can help design a setup that minimizes downtime.

Strong passwords, network encryption, and secure installation all play a part. We configure systems to protect access and can advise on ongoing digital security measures.

Yes. Most commercial-grade cameras come with infrared or low-light technology. For areas with poor lighting, we may suggest adding exterior lights for clearer footage.

Outdoor cameras are weather-resistant and built to handle wind, dust, and temperature changes. Indoor models are lighter and usually have a cleaner design for offices or customer areas.

Higher resolution means clearer images, especially when zooming in. Most modern systems use 4MP to 8MP cameras, which provide sharp detail without using excessive bandwidth or storage.

Some can, but recording audio may be restricted in certain states or workplace settings. We always recommend checking local privacy laws before using audio features.

The cameras will record locally even without internet, but you’ll need a connection to access remote viewing or cloud backups. A stable network keeps everything running smoothly and ensures footage uploads correctly.

That depends on your storage settings and the size of your system. Most businesses keep footage anywhere from two weeks to three months. We help you choose storage that matches your needs and local compliance rules.

Yes. Most commercial systems now include remote viewing through an app or secure online portal. You can check live footage or review recordings anytime you need from your phone or computer.

Analog cameras send footage through coaxial cables to a recorder, while IP cameras use a network connection. IP cameras usually provide higher resolution, easier access, and more flexible setup options.

That depends on how the system is set up. Some record continuously for complete footage, while others use motion detection to save storage space. Many businesses use a mix of both for efficiency.

The layout of your building and how it’s used will decide that. During a walkthrough, we look at entrances, exits, parking areas, and work zones to find coverage gaps. The goal is to capture what matters most without wasting equipment.

Any business that handles people, property, or equipment benefits from cameras. That includes offices, warehouses, restaurants, retail shops, and construction sites. Cameras help keep things organized, accountable, and safe.

ArcEye Property Defense provides reliable virtual security guard services for businesses of all sizes. We utilize advanced proactive video monitoring technology, which allows our security specialists to detect unusual activity quickly. This gives an opportunity for property owners to quickly address the problem in real-time through a variety of protocols designed to prevent the crime and apprehend the perpetrator fast. If you want to do more than just gather surveillance footage, investing in ArcEye is an excellent way to decrease theft, shoplifting, vandalism, vagrancy, trespassing, and other serious behaviors.

Conventional security cameras can record footage of crimes being committed. This can help local authorities prosecute criminals by identifying the perpetrator. However, surveillance alone does little to avoid the loss of property or the endangerment of people's lives. Proactive video monitoring involves the use of highly advanced intelligent software that actively detects any individuals or activities that are out of the ordinary.

Proactive surveillance alone can do a lot to prevent criminal activities. However, when combined with virtual guard services, the benefits are even more enhanced. The moment that our system notices a possible threat, our team of security specialists will be alerted right away. Those specialists will then intervene with criminals in real time using a two-way audio system to deter them from the site before alerting local law enforcement.

Once the alert arrives, virtual security guards will take action right away. After closely monitoring and assessing the situation, our professionals will follow a pre-established protocol that is customized to your company's specific needs and desires. In addition to alerting the property owner and manager, our team can also notify the police so that the incident can be handled quickly and safely by local authorities rather than placing your staff in harm's way.

Absolutely! Our proactive video monitoring system can work in tandem with other popular security features such as conventional surveillance cameras, motion detectors, security lighting systems, sound alarms, and more. We will work together to create a security plan that perfectly suits your budget and security preferences.

Contact ArcEye Property Defense to speak with our friendly specialists by calling 855-854-7083 or completing this form. Our experienced security team is always available to answer any questions you might have about implementing the use of virtual guards. Speak to our specialists to find out how proactive video monitoring technology can be used to save your assets from local criminals.